Elements and Performance Criteria
- Apply knowledge of swimming pool and spa products and services.
- Approach customer.
- Gather information on customer requirements.
- Inform customer of benefits, features and safety requirements of swimming pool and spa products and services.
- Customer needs are matched to appropriate products and services.
- Features and benefits of product or service are clearly communicated to customer.
- Swimming pool and spa product use and safety requirements are clearly communicated to customer.
- Manufacturer and promotional information on swimming pool products and services is provided to customer.
- Customer is referred to appropriate product and service specialists as required.
- Customer questions about swimming pool and spa products and services are answered accurately and honestly, or referred to senior staff.
- Close sale.
- Customer buying signals are monitored, identified and responded to.
- Customer objections are identified and acknowledged and solutions offered.
- Customer is encouraged to make purchase decisions.
- Appropriate method of closing sale is selected and applied.
- Payment for swimming pool or spa product or service is processed using point-of-sale systems, as required.
- Maximise sale opportunities.